Terms and Conditions
Terms and Conditions
TERMS AND CONDITIONS
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. They comprise the terms on which you are permitted to purchase items from This Is Why, Inc. (TIW) on this website (the “Website”). If you submit an order for any item advertised for sale on this Website, this shall be taken to constitute acceptance by you of these Terms:
All orders/subscriptions/memberships for all books and products listed on this website are processed by TIW. All orders for eBooks or other electronic versions of books are processed and fulfilled through TIW.
Questions about all orders should be addressed to [email protected].
- Purchase of Products
If you wish to purchase any item for sale on this Website (the ‘Product’), you must submit our completed order form. Your order will not be accepted until we have received payment.
If we agree to accept your order, we will confirm this by email (the “Confirmation”) and will supply the items you have ordered (the “Product”) to you in accordance with the Confirmation and with these Terms.
The sale and purchase of products via this Website will be governed by confirmation. We have accepted your order when we have sent you Confirmation of the order. Please note, as soon as we confirm your order, it will enter our electronic system and we will be unable to prevent it being dispatched to you. Furthermore, when you place your order, you acknowledge that:
(a) all information and specifications relating to the products and any material produced by us are approximate only; and
(b) the color of the items or designs of the covers of books shown on this Website may vary from the Products supplied to you.
We may correct any error in any unconfirmed order, sales literature or other document or information issued by us or placed on this Website without any liability.
Payment Security
Our website comply with the PCI standards. You can learn more about what PCI compliance means by reading about integration security. We also use HTTPS and other security best practices and is not susceptible to card testing. Your payment information is handled safely when doing business This Is Why, Inc.
Refunds, Returns and Cancellations
Please note that if you have purchased an eBook or downloaded any electronic files such as an article or book chapter from this website, and have successfully downloaded it, we are unable to offer a refund on your purchase.
Orders placed for physical books on this website and successfully processed and shipped by TIW are normally non-returnable after 7 days from the date you place your order. Refunds/cancellations will be processed only as follows:
* Provided your merchandise has not been dispatched, we will halt processing of your order and refund your credit card account.
* Should your merchandise have already left our warehouse but not yet been received by you, we will provide you with the necessary information for returning the item(s) to us for refund. Under such cases, you, the customer, are responsible for the cost of returning the item. The refund will be processed upon our receipt of the returned item unless otherwise agreed.
* You may return any damaged physical product for a full refund within 10 days of the date you place your order. Please contact us as soon as you receive any damaged book so that we can advise you about making the return. For the avoidance of doubt, if you purchased a product at a discount, we will refund you the discounted price.
Event Deposits are non-refundable. If you make a deposit for an event but do not pay the balance for the event, you will not receive access to the event or its contents (e.g replays, bonus gifts, downloads, etc.)
3M Memberships, Mailbox and Phone Answering cancellations must be in writing via email with proof of receipt notification sent to [email protected]. 3M Memberships, Mailboxes and Phone Answering Services that are cancelled between the 1st-15th day of the month will not be charged the next month. Cancellations after the 15th day of the month will be charged the next month as a final payment. Example: If you cancel your membership between the16-31, you will be charged for the next month, but not thereafter.
How long will my return take to be processed?
We endeavor to process legitimate returns or cancellations within one week of receipt. Be sure to include your order number in any correspondence so that we can process your refund as quickly as possible for you.
How will I receive my refund?
The account of the credit or debit card used for the original purchase will be credited back the amount of that purchase, less postage and packing.
What if I have not received my refund?
If you do not receive credit for your return within four weeks please notify us at [email protected].
Ti-why.com is not responsible for lost returns.
If you are a customer outside of North America, please contact us at [email protected] or call 301-719-2424 between 10:00 am and 2:00 pm EST Monday to Friday, to cancel your order in part or in whole.
Smart Office
BEFORE YOU CONFIRM BE AWARE OF OUR STRICT CANCELLATION POLICY
For a full refund, cancellation must be made 12-hours in advance of your office reservation either online through our scheduling portal or by email. If by email, you must email [email protected] and the time stamp must be received at least 12 hours prior to scheduling time. Example, if you reserve Tuesday from 12:00pm-4:00pm, you must cancel by Tuesday at 12am sharp and in writing via email to [email protected]. Cancellations made after less than 12-hours before the reservation will be refundable for half of the rate or exchangeable for another day/time slot subject to availability. Cancelations made on the day of office reservation after the start of normal business hours (9am) will NOT be refundable and ONLY exchangeable for another day/time slot subject to availability.
Smart Office Memberships
BEFORE YOU CONFIRM BE AWARE OF OUR STRICT CANCELLATION POLICY
For a full refund, cancellations must be made 12-hours in advance of your office reservation either online through our scheduling portal or by email. If by email, you must email [email protected] and the time stamp must be received at least 12 hours prior to scheduling time. Example, if you reserve Tuesday from 12:00pm-4:00pm, you must cancel by Tuesday at 12am sharp and in writing via email to [email protected]. Cancellations made less than 12-hours before the reservation will be refundable for half of the rate or exchangeable for another day/time slot subject to availability. Cancellations made on the day of office reservation after the start of normal business hours (9am) will NOT be refundable, will be charged a $25 late cancellation fee (payable upon your next visit) and ONLY exchangeable for another day/time slot subject to availability. Smart Office Membership (if applicable): reservation cancellations made by 8:59am on the same day of reservation will be returned to the amount of time remaining available within your smart membership package. Cancellations made after 9:00am and at least 2-hours the reservation, 50% of the time will be returned to the remaining time available within your smart membership package. Cancellations made less than 2 hours before your reservation will be charged a $25 late cancellation fee (payable upon your next visit) and the time will not be returned to your smart membership package.
Smart Office Memberships may be cancelled in writing under the following policy: memberships that are cancelled between the 1st-15th day of the month will not be charged the next month. Cancellations after the 15th day of the month will be charged the next month as a final payment. Example: membership that begin in January can be cancelled in February. However, cancellation notice must be provided via email by January 15th to not be charged for February. If you cancel your membership between January 16-31, you will be charged for February but not after.
- Prices
The price of each product shall be the recommended retail price for that product that is quoted on this Website on the date you place your order, subject to any inadvertent pricing errors (whether technical or otherwise) by us, unless a special promotional price or other discounts are stated on the Website in respect of a product. We reserve the right to revise the price of any items on this Website without notice.
The price of any Product identified on the website excludes the cost of postage, packaging, and delivery. The costs of postage and packaging will be specified during the checkout process and are your responsibility. The cost of delivery is determined by the delivery address you specify in your order form and we acknowledge in our Confirmation (the “Premises”) and it will be added to the amount that you are charged.
- Risk and ownership
Risk of damage or loss of the products shall pass to you on delivery, or if you fail to take delivery of the products, at the time when we have tried to deliver the products.
- Withdrawal and use of products
We may withdraw from the market any products that we produce or generally supply without prior notice or liability to you.
Additional cancellation and refund policies exist for service products such as online courses, coaching and memberships. See individual polices associated with each for specific details.
Accessing the Website
Access to the Website is permitted on a temporary basis and we reserve the right to withdraw or amend the service we provide on the Website without notice. We will not be liable if for any reason the Website is unavailable at any time or for any period.
From time to time, we may only allow access to some parts of the Website, or the entire Website, to users who have registered with us.
If you choose, or you are provided with a user identification code, password or any other piece of information as part of our registration and security procedures, you must treat such information as confidential and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time and terminate your registration at any time without notice to you if in our opinion you have failed to comply with any of the provisions of these Terms and Conditions.
You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your Internet connection are aware of these Terms and Conditions and that they comply with them.
Intellectual property rights
Unless otherwise stated, we are the owner or the licensee of all intellectual property rights in the Website, and in the material published on it. For the purposes of these Terms and Conditions, “material” means without limitation, text, graphics, images, video, products, memberships, and sound material. These works are protected by copyright and other intellectual property laws. All such rights are reserved.
You may download and print extracts from material on the Website for your own personal and non-commercial use only. You must not download or print the material or extracts from it in a systematic or regular manner or otherwise, so as to create a database in electronic or paper format comprising all or part of the material appearing on the Website. You may not distribute, transmit, or disseminate any part of the material on the Website without our prior permission.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, or graphics separately from any accompanying text.
You must retain all copyright and other proprietary notices appearing on the Website and you must not use any part of the materials on the Website for commercial purposes without obtaining a license to do so from us.
If you print off, copy, or download any part of the Website in breach of these Terms and Conditions, your right to use the Website will cease immediately, and you must, at our option, return or destroy any copies of the materials you have made.
We aim to update the Website regularly and may change the content at any time. If the need arises, we may suspend access to the Website or close it indefinitely. Any of the material on the Website may be out of date at any given time, and we are under no obligation to update such material.
Our liability
While we endeavor to ensure that the information provided on the Website is accurate and up to date, the material displayed on the Website (whether provided by us or a third party) is made available without any guarantees, conditions, warranties or representations as to its accuracy, completeness or reliability. Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:
- All conditions, warranties, representations, and other terms which might otherwise be implied by statute, common law, or the law of equity.
- Any responsibility or liability for any direct, indirect, special and/or consequential loss or damage incurred by any user in connection with the Website or in connection with the use, inability to use, or results of the use of the Website, any websites linked to it and any materials posted on it (whether caused by tort, breach of contract or otherwise, even if foreseeable).
You hereby expressly agree that you use the Website ‘as is’ and at your own risk and that any damage or loss arising from your use of it and/or any reliance placed on its contents are your sole responsibility.
Information about you and your visits to our site
We process information about you in accordance with our Privacy Policy, the terms of which are herein incorporated by reference. By using our Website, you consent to such processing and you warrant that all data provided by you is accurate.
Content Standards
These standards (as further described in the following Guidelines for Social Media Conduct (below) apply to each part of any contribution as well as to its whole.
The area of the Website where registered users can submit details of their profile is intended for individual profiles and not company profiles or information.
Viruses, hacking, and other offences
You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs, spyware, adware or other material which is malicious or technologically harmful or designed to adversely affect the operation of the Website or of any computer software or hardware relating or connecting thereto. You must not attempt to gain unauthorized access to the Website, the server on which the Website is stored, or any server, computer or database connected to the Website.
We will report any such breach to the relevant law enforcement authorities and will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any material posted on it, or on any website linked to it.
Links from our site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your convenience and information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. In the event you link to any such third-party item you do so at your own risk.
Third-party material
You may see advertising or other material submitted by third parties on the Website. Any third-party submitting content or information for inclusion on the Website is solely responsible for such content and information, including ensuring that it complies with all relevant legislation and/or common law, regulations and/or codes of practice. We accept no responsibility or liability for the content of advertising or other third-party material submitted to the Website including without limitation the lawfulness of such content or any error, omission, or inaccuracy therein.
Third Party Services
This Is Why, Inc. reserves the right to out source services to third party companies. This is primarily done to support the overflow of business, contract certain licensed or credentialed providers, curate additional expertise for the fulfilment of services. By paying for services rendered, you acknowledge your acceptance of this policy and agree to hold This Is Why, Inc. harmless for incidentals, errors of omission or commission made by a third party provider.
Jurisdiction and applicable law
The United States courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to and/or use of the Website although we retain the right to bring proceedings against you for breach of these conditions in your state of residence.
These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States.
Variations
We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you.
Guidelines for Social Media Conduct through Our Website
Please be courteous and constructive and take particular care about what types of personal information you share.
We will not tolerate fraudulent content, including fake profiling to submit content or misrepresentation. We will not tolerate sexist, racist, or other bigoted or hateful content. We do not allow span or advertising messages nor do we allow the sending of bulk messages, the posting of copyrighted content without written permission, the posting of plagiarized material, submitting fake reviews or paying someone to submit content that benefits your business, scamming people into sharing personal information, stealing or borrowing anything from the Website or other sites (like copyright or trademark material), breaking or hacking into private unauthorized places, especially if it’s with the intention of causing harm or stealing information, threatening, slandering, making libelous statements, harassing, invading people’s privacy or impersonating others.
We are committed to doing everything we can to protect the Website from fraudulent content. On the rare occasion that we do find bogus content, spam, fake reviews, or submissions from fraudulent profiles, we remove them immediately and take steps to ensure that the businesses and users in question are blocked from our site.
We reserve the right to remove content that we determine to be inappropriate and/or in violation of the Terms and Conditions. Depending on the level of offence, violating our guidelines may result in the termination of your Website account without warning and the passing of any information to the police.
Contact us
If you have any concerns about material which appears on our site, please contact [email protected].